OUR CLIENTS
Portfolio
Examples of some of our latest projects
Challenges Faced
- Inconsistent customer service
- Unclear billing and online support
- Outdated technology
- Dedicated account manager
- One itemised bill for all services
- Future proof cloud phone system and latest broadband technology
- One-point of contact for all queries
- Efficient billing process
- System that is fit-for-purpose and tailored to customer requirements
Challenges Faced
- Poor Wi-Fi coverage throughout premises
- Inconsistent broadband speeds
- Poor customer service and support
Our Solution
- TP-Link Omada Wi-Fi system and branded splash page
- 1GB Fibre to the Premises connection
- Dedicated account manager & local business support
How This Helped
- Full Wi-Fi coverage both indoors and outside
- Consistent and reliable broadband speeds
- One-point of contact for all queries
Our Task
When dealing with George Davies Turf, a renowned company in the turf industry, our mission was to help identify how we could reduce the cost of their mobile fleet. At the time, they were shopping directly the Vodafone network and while happy with performance, wanted to see how they could reduce their monthly rental. We took a review of their plan and data usage amongst their staff as well as talking through any changes they may want to make.
Our Solution
With Violet being an independent provider, we were able to source them a significantly more cost-effective deal than their current plan, whilst remaining on the Vodafone network. This helped George Davies Turf save over £2400 across a 24-month term! In addition to their incredible savings, they now have access to a personal account manager with 24/7 support, allowing them to build a successful, long-lasting relationship with the team.
Challenges Faced
- Poor Wi-Fi coverage throughout premises
- Inconsistent broadband speeds
- Lack of connectivity in external function room
Our Solution
- Ubiquiti Unify Wi-Fi system
- 1GB Fibre to the Premises connection
- Dedicated account manager & local business support
How This Helped
- Full Wi-Fi coverage both indoors and outside
- Consistent and reliable broadband speeds
- One-point of contact for all queries
Challenges Faced
- Outdated analogue phone system
- Services with multiple providers
Our Solution
- Upgrade to Evonex cloud platform
- SoGEA broadband connectivity
- Mixture of Yealink desk and dect handsets
How This Helped
- All services future-proofed
- All services with a single provider
- A tailored system to the customers needs
When we originally spoke with the customer they were dissatisfied with the service and quality of their telephone system and internet connectivity. The biggest issue was when members of staff transferred calls between their handsets, the call would often re-dial back to their main number or cut out completely. This was causing a lot of disruption in the day to day running of the business and causing them to miss out on a lot of new business as well. They also expressed concerns about the internet connection they had in place, speeds were not optimal as members of staff would often be uploading large files or on live teams calls so we needed to find a solution to fix this issue.
The first step was to solve the internet problem and get the customer connected to a much faster and reliable connection. We recommended a product called Fibre to the Premises, which is full fibre optic cable laid directly from the local exchange to the end user’s premises. After placing an order, the customer was successfully using the new line within a couple of weeks and is now providing them with up to 1000mb download speeds and 115mb upload speeds, more than 10x the speed of their previous connection. The next step was to solve the issue of the telephone system. We moved their main office number across to our hosted cloud platform, Evonex, which is a feature rich, ultra-resilient VoIP telephone platform. We paired the platform with new Yealink handsets and set these up for the customer whilst also managing the features so the system was tailored to their needs.
Since installing our services, Certax Accounting are now enjoying a more efficient, reliable and suitable system. The new internet connection is providing them with much faster and consistent speeds allowing staff members to be more productive throughout the day. The telephone system is working correctly and set up around their needs. Overall, upgrading their system with Violet has significantly improved the operations of the business and they now have a relationship with a trusted provider who understands their business.
The owner of the Beehive was previously using two separate broadband connections with two separate routers to combat the lack of connectivity throughout the pub. One was being used in the upstairs office for a private network and their own devices whilst another was being used downstairs for guest Wi-Fi. Violet were tasked with reducing the number of broadband connections to a single line providing enough bandwidth for the customer’s requirements, as well as installing a brand new Wi-Fi system to help with coverage around the site.
We opted for a 1GB fibre to the premises line for the connectivity as this would provide more than enough speed plus a consistent connection in peak times. For the Wi-Fi system, we used TP Link’s Omada hardware and controller with a mixture of access point models to cover both indoor and outsider areas.
The pub now has consistent upload and download speeds throughout the entire premises significantly improving the experience for both their own and their customers devices.
